ANNOUNCEMENTS
New Procura Newsletter

December 01, 2015
OTHER ARTICLES
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New IGEA Support associates added to IGEA's team starting 11/16/2020
November 14, 2020
Welcome IGEA’s newest team members Dennis Clark and Nicolas Lopez. Dennis will be part of the IGEA support team and Nicolas will be working with the development group in improving IGEA. Both these new associates have many years of experience working on IGEA. Careficient is committed to improving both our support and development process for IGEA. Welcome Dennis and Nicolas.
Labor Day 2020
September 03, 2020
In observation of Labor Day, the Igea office will be closed on Monday, September 7th. We will resume regular business hours the following day. We wish you an enjoyable Labor Day holiday.
Independence Day 2020
June 26, 2020
In observance of Independence Day, the Igea office will be closed on Friday, July 3, 2020. We will resume regular business hours the following Monday. We wish you a safe and enjoyable holiday.
OASIS Import
June 16, 2020
We are aware of an issue in which data is not currently importing from the OASIS to the Plan of Care. A solution has been identified and will be applied at 5:00pm EST. Please save your work prior to this time as IPOC users will be briefly kicked out of the system.
Server Maintenance 6/5/20
June 02, 2020
Our team will be performing scheduled maintenance on some of our servers on Friday, June 5, 2020 11:00pm – 12:00am EST. This will result in intermittent downtime during the maintenance period. Please save any items you are working on prior to this time as you may be logged out of the system briefly. Should you have any questions, comments, or concerns, please do not hesitate to contact the Support Team via phone 844-730-6528 (Please press ‘2’ to speak with the Igea Support team) or use the ticketing system by logging into Zendesk.
Certificate Update
May 21, 2020
Due to a certificate update, users may receive a security message on their computer upon first use. Please open this message for further details and instructions.
Certificate Update
May 20, 2020
Due to a certificate update, users may receive a security message on their computer upon first use. Please open this message for further details and instructions.
Memorial Day
May 19, 2020
In observance of Memorial Day, the Igea office will be closed on Monday, May 25, 2020. We will resume regular business hours the following day. We wish you a safe and enjoyable holiday.
Holiday Hours - April 10, 2020
April 03, 2020
In observance of Good Friday, the Igea office will be closed on Friday, April 10, 2020. We will resume regular business hours the following Monday. We wish you a safe and enjoyable holiday.
Connectivity Error
April 01, 2020
We are aware of an issue in which users receive a "connectivity error" message in several areas of the application. We are working diligently to resolve this as quickly as possible.
IgeaHHC
March 30, 2020
We are aware of an issue in which the IgeaHHC app will not load. We are working diligently to resolve this as quickly as possible and apologize for any inconvenience this may cause.
COVID-19 Tips
March 16, 2020
Igea recommends adding a task for 'Hand Washing' which can be done by adding a question to any control (i.e. 'Week Time Summary’) to ensure this extra precaution is taken and documented against in the HHA task sheets.
SPAM Alert: Kathy Rivera
March 11, 2020
You may have received an email from Kathy Rivera with “Complia Health” in the subject line. Please delete this message and do not follow any links within the email body. We apologize for the inconvenience.
IMPORTANT - Igea and IPOC systems are temporarily down
March 04, 2020
Dear Igea Valued Customers, We are currently aware of the systems down that is currently happening. Our development team is aware of the issue and working on resolving ASAP. Once we have a resolution you will be advised. We do apologize for this inconvenience. Igea
Maintenance Tasks planned for Sunday 22nd 2019
December 20, 2019
This next Sunday 22nd 2019, we will performing maintenance tasks in our servers in the following time range: • 4PM to 4AM (Monday) EST • 3PM to 3AM (Monday) CST • 1PM to 1AM (Monday) PST
Maintenance: Customer Support Closed Early 12/19/17
December 18, 2017
Dear Valued Customers, Igea customer support will be closed for maintenance tomorrow from 4:30PM EST and will resume work the following business day Wednesday 20th December 2017 at our regular business hours from 9AM – 8PM EST. We do apologize for any inconvenience. Thank You Igea
Christmas: Customer Support Closed For Christmas Holiday
December 18, 2017
Dear Valued Customers, Igea customer support will be closed for the Christmas Holiday on Monday 25th December 2017 and Tuesday 26th December 2017. We will resume work the following business day Wednesday 27th December, 2017 at our regular business hours from 9Am – 8PM EST. Happy Holidays Igea
Labor Day - Support Office closed
August 28, 2016
In observance of Labor Day, the Igea office will be closed on Monday, September 5, 2016. We will resume regular business hours the following day. We wish you a safe and enjoyable holiday.
Día del trabajo - Oficina de Atención al cliente cerrada
August 28, 2016
En virtud del Día del Trabajo, las oficinas de Atención al Cliente permanecerán cerradas el día lunes 5 de Septiembre de 2016. La atención se retomará el martes 6 en su horario habitual. Les deseamos un seguro y feliz día del trabajo.
Holiday Closings
December 01, 2015
In observance of Christmas and New Year’s Day, the Igea support office will be closed on 12/24, 12/25, 12/31 and 1/1. We wish you and yours the very best this holiday season!
We’re Moving
December 01, 2015
On 12/11, our Doral office staff will be relocating to our Boca Raton office. Please expect some delays in service on 12/14. We apologize in advance for any inconvenience this may cause you.
Veteran's Day - Support office closed
November 11, 2015
In observance of Veteran’s Day, the Igea support office will be closed. We will resume business on Thursday, November 12 at 9am EST.
Thanksgiving Day - Support Office Closed
November 10, 2015
In observance of Thanksgiving, the Igea support office will be closed. We will resume business on Monday, November 30 at 9am EST. We hope you have a wonderful Thanksgiving!
New Newsletter Coming Soon
November 05, 2015
In November, you will receive a new monthly newsletter. We will share a news platform with our parent company Procura and sister brand ContinuLink. This expansion will give our customers and prospects more information and newsworthy stories to share with the home health industry. Be on the lookout!
NAHC Annual Meeting & Conference
November 05, 2015
Recently, Igea Software representatives Bryan Nieves and Eileen Casellas attended the NAHC Annual Meeting & Conference in Nashville, TN. A great networking opportunity and increased exposure of the Igea brand to national market.
HCAF Annual Conference
August 25, 2015
Recently, Igea Software representatives Bryan Nieves and Eileen Casellas attended the HCAF conference in Orlando, Florida. This 2 day home care conference was a great networking opportunity and increased exposure of the Igea brand to the Florida market. We were excited to chat with attendees and discuss the transition to ICD-10 and how Igea can prepare agencies for the change.
Igea en CAHSAH 2015
April 20, 2015
¿Asistirá a la Conferencia Anual 2015 de Servicios de Salud en el hogar de la Asociación de California (CAHSAH) en Palm Springs? ¡Visítenos en nuestro stand #206!
Igea at CAHSAH 2015
April 17, 2015
Will you be attending the California Association for Health Services at Home’s (CAHSAH) 2015 Annual Conference in Palm Springs? Visit us at Booth #206!
CAHSAH ha anunciado dos audiencias de cuentas para la próxima semana.
April 06, 2015
CAHSAH ha anunciado dos audiencias de cuentas para la próxima semana. Las más prioritaria es la audiencia AB-637 programada para el Martes, Abril 7. La audiencia SB-3, sobre el aumento al salario mínimo está programada para el Miércoles, Abril 8. Lea nuestro artículo para más información.
Igea Blog - How to ensure a smooth transition for a patient from the hospital to home care
March 26, 2015
Share our tips with your caregivers! It is important for caregivers, patients and families to understand what to expect during the transition from hospital to home care in order to ensure patient safety and decrease the chance of readmissions. Most re-hospitalizations occur during the first few days after patient discharge, and most cases can be avoided with proper care.
Procura Acquires Igea Home Health Care Software Solution
March 13, 2015
Procura, one of the largest global providers of cloud and site-based software solutions focused on post-acute patient care, has acquired Indura Software, Inc., the developer and owner of the popular Igea home health care software solution.
Procura adquiere Igea Home Health Software
March 13, 2015
Procura, uno de los más grandes proveedores globales de soluciones informáticas en la nube y en sitio principalmente para tratamiento de pacientes agudos, ha adquirido Indura Systems, Inc, el desarrollador y propietario del popular sistema de cuidado de salud en el hogar “Igea Software”.
CBSA error noted on billing submissions with Palmetto
March 05, 2015
Please check the status of any claims/RAPs submitted to Palmetto within the last 2 weeks. Some Florida and Texas agencies have noticed issues in their submissions. All agencies, regardless of state, should check their submission to make sure there were no errors, since it is not thought to be a location-specific issue.
Problema con CBSA en facturas de Palmetto
March 04, 2015
por favor verifiquen el estado de sus facturas enviadas a Palmetto durante las últimas 2 semanas. Algunas agencias de Florida y Texas notaron suspensiones en sus facturas. Todas las agencias, sin importar el Estado al que pertenezcan, deberían verificar el estado de sus facturas para confirmar que no haya errores, ya que este problema no está circunscripto a una locación en particular.
Alzheimer’s and Dementia Staff Education Week
February 18, 2015
This week is Alzheimer’s and Dementia Staff Education Week. Please visit http://www.nccdp.org/ to learn more!
Broward County Cold Weather Emergency
February 13, 2015
The National Weather Service forecasts low temperatures, including wind chill, in the mid 40’s in Broward metro areas overnight on Friday night, February 13, 2015, and Saturday night, February 14, 2015. Therefore, Broward County has declared a multi-night Cold Weather Emergency
¡Feliz Día del Presidente!
February 13, 2015
¡Feliz Día del Presidente! El equipo de Igea Software les desea un maravilloso fin de semana feriado. Por favor tengan presente que nuestras oficinas estarán cerradas el lunes, 16 de febrero, con motivo del Día del Presidente. ¡Muchas gracias!
Happy President's Day!
February 13, 2015
Happy President's Day! Have a wonderful and relaxing holiday weekend. - From all of us at Igea Software. Please be aware that the Igea offices will be closed on Monday, February 16th, in observance of the President’s Day holiday.
Igea launches new video!
February 10, 2015
Igea just launched our new video. Watch it on our website or Youtube channel. Don’t forget to share it with friends and colleagues. You could earn $1,000 with our new referral program! Read this announcement to learn more...
CMS – Nuevo Sistema de puntuación para agencias de salud en el hogar
February 04, 2015
Los centros de servicios de Medicare y Medicaid (CMS) han anunciado el mes pasado que un nuevo sistema de puntuación de 5 estrellas será implementado en el 2015. CMS analizará este nuevo sistema propuesto durante un foro abierto que se realizará en Febrero 5, 2015.
Open door forum for CMS' new 5 star rating system
February 02, 2015
The Centers for Medicare and Medicaid Services announced that a new 5 star rating system will be implemented in 2015. CMS will be discussing the proposed new home health rating system during an open forum on February 5th, 2015.
2015 Home healthcare conferences
January 14, 2015
There are many exciting homecare conferences this year! We hope to see you there! CAHSAH HCAF NAHC http://igeasoftware.com/overview/news-events/
Wishing everyone a safe and happy New Year!
December 31, 2014
Just a reminder that the Igea offices will be closed on Thursday, January 1st in observance of the New Year’s holiday. We will be reopen on Friday, January 2nd.
feliz año nuevo!
December 31, 2014
Las oficinas Igea estarán cerradas el Jueves, 01 de enero en la observancia de las vacaciones de Año Nuevo. Vamos a abrir sus puertas el Viernes, 02 de enero.
Wishing everyone a safe and joyous holiday season!
December 23, 2014
The Igea offices will be closed on Thursday, December 25th in observance of the Christmas holiday.
New video added regarding the OASIS C1 changes
December 17, 2014
We just uploaded an Igea video regarding OASIS C1! It explains the changes from OASIS C to OASIS C1, the transitional period to the federally run oasis submission portal, steps to sign up for a QIES User ID, major changes on OASIS C1/ICD9 version, and changes on iPOC forms and services.
Igea Announces a New Referral Program
December 15, 2014
Igea Software is launching a new referral program this week for customers. A $1,000 referral reward will be awarded to any current customer who refers a new agency to Igea. The new agency must be a first time subscriber and become an Igea customer within 90 days of the referral. Please call us for more details 866-848-4833.
Happy Thanksgiving!
November 26, 2014
Just a reminder that the Igea offices will be closed on Thursday, November 27th and Friday, November 28th in observance of the Thanksgiving holiday. We will reopen on Monday, December 1st.
Felices fiestas!
November 26, 2014
Nuestras oficinas estarán cerradas el jueves y el viernes de la acción de gracias. Felices fiestas!
National Home Care Aide Week!
November 10, 2014
This week is National Home Care Aide Week!
Veteran's Day
November 10, 2014
The offices for Igea Software will be closed on Tuesday, November 11, 2014 for Veteran’s Day.
Les deseamos un muy feliz y sano Día de los Veteranos!
November 10, 2014
Las oficinas de Igea Software estarán cerradas el Martes 11 de Noviembre, 2014 por el Día de los Veteranos.
iVerify!
November 04, 2014
Igea Software continúa haciendo más fácil dar un servicio de salud de calidad. El nuevo iVerify® le permite a sus enfermeros la posibilidad de utilizar la Verificación Electrónica de Visita (EVV – Electronic Visit Verification) mediante la Telefonía o GPS.
Igea Software Introduces iVerify!
October 30, 2014
Igea Software continues to make it easier to provide quality care. The all-new iVerify® allows clinicians the option to use Electronic Visit Verification (EVV) through either Telephony or GPS.
¿Necesita ayuda para facturar electrónicamente?
October 24, 2014
¿Necesita ayuda para facturar electrónicamente? Aquí tiene algunos datos útiles:
Igea Software Electronic Billing
October 23, 2014
Do you need help with electronic billing? Here are a few tips!
Visit us at the Igea booth at NAHC 2014 in Phoenix, AZ!
September 02, 2014
We are happy to announce that we will be participating in the 2014 National Association for Home Care & Hospice Annual Meeting & Exposition in Phoenix, Arizona, October 19-22. Please stop by our booth, #531
Labor Day Office Closure
August 29, 2014
In observance of the Labor Day Holiday, Igea Software will be closed on Monday, September 1st. We'll return to our normal support hours on Tuesday, September 2nd. Have a wonderful weekend!
Con o sin Internet, usted esta conectado con Igea Point of Core!
August 06, 2014
Igea Software continúa haciendo más fácil brindar un servicio de ciudado de calidad. Con el nuevo iPOC® Offline sus clínicos tienen acceso a Igea Point of Care sin conexión a Internet.
iPOC Offline is now available!
August 01, 2014
With the new iPOC® Offline, clinicians can access Igea Point of Care with no connection to the internet. Tailored to meet the needs of on-the-go clinicians, iPOC® Offline delivers an experience that’s simple, intuitive and engaging for users while providing billers with accurate information and owners the data they need to manage their business.
We're at HCAF in Orlando, come visit us!
July 21, 2014
Swing by booth 212 to visit with us and hear about our latest releases. Telephony and iPOC Offline will be shown at HCAF and released to current customers very soon!
Customer Service closed in observance of Independence Day
July 03, 2014
We will re-open on Monday July 7th. Have a safe and festive holiday!
HCAF Annual Meeting
June 24, 2014
Visit us at booth 212!
We're hiring! Marketing Coordinator in the Bay Area
June 03, 2014
The Marketing Coordinator is responsible for supporting demand generation via offline and online marketing channels. You will work closely with Account Executives and Marketing Manager on a daily basis to coordinate and assist with executing marketing and lead generation strategies.
Showcasing Home Health Software from Igea at CAHSAH!
May 27, 2014
If you didn’t get a chance to visit us, be sure to connect with us online at:
Memorial Day: Office is closed
May 23, 2014
In observance of Memorial day, Igea Software will be closed on May 26th, 2014
Adding a new member to our team
May 08, 2014
In the news: Home Healthcare Software Leader Igea Software Welcomes Rajesh Panda to Senior Leadership Team
Happy #NursesWeek!
May 08, 2014
Thank YOU for all the great work you do!!
Beginning July 7, Ordering and Referring Denial Edits Will Apply to Certifying Physicians for HHAs
May 02, 2014
Ordering and Referring Denial Edits Will Apply to Certifying Physicians for HHAs Beginning July 7
Palmetto GBA EDI Connectivity is Changing
April 10, 2014
If you connect to Palmetto GBA EDI for Medicare using dial-up connectivity, it is imperative that you give attention to the following information.
See you in Palm Springs, at the CAHSAH Annual Conference!
March 26, 2014
Be sure to swing by booth #307 and enter our raffle. You'll also be able to meet with Eileen and Luciano and share how much you love using Igea Software!
We're hiring!
March 18, 2014
Visit us on LinkedIn for more details: http://www.linkedin.com/company/indura-systems
ICD- 10 Webinar
March 05, 2014
We're hosting an informative webinar on 3/25. Visit our resource center and secure your spot today http://igeasoftware.com/icd-10-resource-center/
We're hiring in Miami!
February 24, 2014
We’re looking for professionals who will help us shape the future of home healthcare. Learn more at: http://igeasoftware.com/careers/
Palmetto GBA is currently closed due to inclement weather in the region
February 12, 2014
Palmetto GBA is currently closed due to inclement weather in the region. For claim status, eligibility, or requesting duplicate remits, the IVR is available at 1-855-696-0705 or access this information via www.Palmettogba.com/medicare. Visit www.Palmettogba.com for an expected re-opening time.
Do you use Windows XP SP3 or Office 2003?
January 07, 2014
Microsoft is discontinuing support for these products the second week of April! Learn how this could affect your business and what you can do to prepare!”
Aun usas Windows XP SP3 o Office 2003?
January 07, 2014
Microsoft ha discontinuado el soporte para estos productos desde la segunda semana de Abril! Aprender como esto puede afectar tu compania y que puedes hacer para prepararte!
Customer Support during the New Year Holiday
December 31, 2013
In observance of the New Year holiday, Igea Software will be closed on Wednesday, January 1st. We will return to our normal support hours on Thursday, January 2nd.
¡Feliz Año Nuevo!
December 31, 2013
Con motivo de los días feriados, Igea Software estará cerrado el miércoles, 1ro. de enero. Regresaremos a nuestras horas normales de servicio el jueves, 2 de enero.
Holiday Pictures!
December 27, 2013
Vist us on Facebook & Google+ to see pictures from our staff holiday parties!
Holiday Customer Support Hours
December 24, 2013
In observance of the Christmas holiday, Igea Software will be closed on Wednesday, December 25th. We will return to our normal support hours on Thursday, December 26th.
Horarios de atencion al cliente durante dias festivos
December 24, 2013
Debido a la Navidad, Igea software permanecerá cerrado el Miércoles Diciembre 25, 2013. El horario normal de atención se restablecerá el Jueves Diciembre 26, 2013.
Happy Thanksgiving
November 27, 2013
In observance of the Thanksgiving Holiday, Igea Software will be closed on Thursday, November 28th & Friday, November 29th. We'll return to our normal support hours on Monday, December 2nd. Have a joyous holiday!
Success at NAHC!
November 19, 2013
Thank you to all who stopped by our booth at NAHC. Take a look at our photo album to view highlights!
Éxito en la NAHC!
November 19, 2013
Gracias a todos por visitar nuestro puesto en el Encuentro Anual 2013 de la NAHC (National Association for Home Care & Hospice). Visita nuestro álbum online para ver los momentos destacados del viaje: https://www.facebook.com/IGEAsoftware
Shutdown or not, we’re heading to Washington DC!
October 03, 2013
We hope to see you at booth 735 at the NAHC Annual Meeting!
We’re heading to Orlando, are you?
July 17, 2013
If you plan to attend the HCAF conference next week, be sure to visit us at booth “C” to be entered to win an iPad mini!
Nos vamos a Orlando, ¿vienen?
July 17, 2013
Si va a asistir a la conferencia de HCAF en la próxima semana, asegúrese de visitarnos en el stand "C". Estaremos realizando demostraciones sobre nuestro Igea´s Point of Care para pasar a una plataforma 100% electrónica y además ¡sortearemos un IPAD mini!
Igea - This week's new features
June 06, 2013
This week's new Igea version 5.1.33.8 introduces several features for Igea and iPOC.
Igea - nuevas funcionalidades en la versión de esta semana
June 06, 2013
La nueva versión de Igea de esta semana (5.1.33) presenta varias funcionalidades y mejoras tanto para Igea como para iPOC.
Igea - This week's new features
May 23, 2013
This week's new Igea version 5.1.32.5 introduces several features for Igea and iPOC.
Igea - nuevas funcionalidades en la versión de esta semana
May 23, 2013
Conozca las nuevas funcionalidades y cambios que incluye la nueva version de Igea de esta semana (v5.1.32.5).
Igea - This week´s new features
May 09, 2013
Check out the new features introduced in this week´s new Igea version 5.1.31.9
Igea - nuevas funcionalidades en la versión de esta semana
May 09, 2013
Conozca las nuevas funcionalidades y cambios que incluye la nueva version de Igea de esta semana (v5.1.31.9).
Igea - This week´s new features
April 05, 2013
Check out the new features introduced in this week´s new Igea version 5.1.30.6.
Igea - las nuevas funcionalidades de esta semana
April 05, 2013
Conozca las nuevas funcionalidades y cambios que incluye la nueva version de Igea de esta semana (v5.1.30.6).
New features in this week new version
March 28, 2013
This week new Igea version 5.1.26.6 introduces several useful features. The most outstanding of them is that now the "Pre-Billing" report offers hyperlinks to the sections in which the missing or incorrect data for billing must be corrected.
Igea nueva versión - Conozca las funcionalidades nuevas de esta semana
March 28, 2013
La nueva version de Igea 5.1.26.6 presenta varias nuevas funcionalidades. La mas destacada es que ahora el Pre-Billing report permite hacer un click en cualquier informacion faltante (N o P) para ser automaticamente dirigido a la seccion donde debe corregirse el dato. Conozca todas las nuevas funcionalidades de esta version.