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myigea support
You may reach us by Phone Monday through Friday 6:00 AM to 5:00 PM (PST)
San Francisco Bay Area: (415) 226-1206
Miami/Dade: (305) 675-6704; (786) 871-6755
Texas: (713) 474-2264; (956) 225-0256
Virginia: (757) 942-1199
Or send us an email to support@indurasystems.com

Visit us at www.IgeaSoftware.com
Procura Acquires Igea Home Health Care Software Solution
March 13, 2015
Procura, one of the largest global providers of cloud and site-based software solutions focused on post-acute patient care, has acquired Indura Software, Inc., the developer and owner of the popular Igea home health care software solution.
CBSA error noted on billing submissions with Palmetto
March 05, 2015
Please check the status of any claims/RAPs submitted to Palmetto within the last 2 weeks. Some Florida and Texas agencies have noticed issues in their submissions. All agencies, regardless of state, should check their submission to make sure there were no errors, since it is not thought to be a location-specific issue.
Alzheimer’s and Dementia Staff Education Week
February 18, 2015
This week is Alzheimer’s and Dementia Staff Education Week. Please visit http://www.nccdp.org/ to learn more!
Broward County Cold Weather Emergency
February 13, 2015
The National Weather Service forecasts low temperatures, including wind chill, in the mid 40’s in Broward metro areas overnight on Friday night, February 13, 2015, and Saturday night, February 14, 2015. Therefore, Broward County has declared a multi-night Cold Weather Emergency
Happy President's Day!
February 13, 2015
Happy President's Day! Have a wonderful and relaxing holiday weekend. - From all of us at Igea Software. Please be aware that the Igea offices will be closed on Monday, February 16th, in observance of the President’s Day holiday.
Igea launches new video!
February 10, 2015
Igea just launched our new video. Watch it on our website or Youtube channel. Don’t forget to share it with friends and colleagues. You could earn $1,000 with our new referral program! Read this announcement to learn more...
Open door forum for CMS' new 5 star rating system
February 02, 2015
The Centers for Medicare and Medicaid Services announced that a new 5 star rating system will be implemented in 2015. CMS will be discussing the proposed new home health rating system during an open forum on February 5th, 2015.
2015 Home healthcare conferences
January 14, 2015
There are many exciting homecare conferences this year! We hope to see you there! CAHSAH HCAF NAHC http://igeasoftware.com/overview/news-events/
Wishing everyone a safe and happy New Year!
December 31, 2014
Just a reminder that the Igea offices will be closed on Thursday, January 1st in observance of the New Year’s holiday. We will be reopen on Friday, January 2nd.
Wishing everyone a safe and joyous holiday season!
December 23, 2014
The Igea offices will be closed on Thursday, December 25th in observance of the Christmas holiday.
New video added regarding the OASIS C1 changes
December 17, 2014
We just uploaded an Igea video regarding OASIS C1! It explains the changes from OASIS C to OASIS C1, the transitional period to the federally run oasis submission portal, steps to sign up for a QIES User ID, major changes on OASIS C1/ICD9 version, and changes on iPOC forms and services.
Igea Announces a New Referral Program
December 15, 2014
Igea Software is launching a new referral program this week for customers. A $1,000 referral reward will be awarded to any current customer who refers a new agency to Igea. The new agency must be a first time subscriber and become an Igea customer within 90 days of the referral. Please call us for more details 866-848-4833.
Happy Thanksgiving!
November 26, 2014
Just a reminder that the Igea offices will be closed on Thursday, November 27th and Friday, November 28th in observance of the Thanksgiving holiday. We will reopen on Monday, December 1st.
National Home Care Aide Week!
November 10, 2014
This week is National Home Care Aide Week!
Veteran's Day
November 10, 2014
The offices for Igea Software will be closed on Tuesday, November 11, 2014 for Veteran’s Day.
Igea Software Introduces iVerify!
October 30, 2014
Igea Software continues to make it easier to provide quality care. The all-new iVerify® allows clinicians the option to use Electronic Visit Verification (EVV) through either Telephony or GPS.
Igea Software Electronic Billing
October 23, 2014
Do you need help with electronic billing? Here are a few tips!
Visit us at the Igea booth at NAHC 2014 in Phoenix, AZ!
September 02, 2014
We are happy to announce that we will be participating in the 2014 National Association for Home Care & Hospice Annual Meeting & Exposition in Phoenix, Arizona, October 19-22. Please stop by our booth, #531
Labor Day Office Closure
August 29, 2014
In observance of the Labor Day Holiday, Igea Software will be closed on Monday, September 1st. We'll return to our normal support hours on Tuesday, September 2nd. Have a wonderful weekend!
iPOC Offline is now available!
August 01, 2014
With the new iPOC® Offline, clinicians can access Igea Point of Care with no connection to the internet. Tailored to meet the needs of on-the-go clinicians, iPOC® Offline delivers an experience that’s simple, intuitive and engaging for users while providing billers with accurate information and owners the data they need to manage their business.
We're at HCAF in Orlando, come visit us!
July 21, 2014
Swing by booth 212 to visit with us and hear about our latest releases. Telephony and iPOC Offline will be shown at HCAF and released to current customers very soon!
HCAF Annual Meeting
June 24, 2014
Visit us at booth 212!
Showcasing Home Health Software from Igea at CAHSAH!
May 27, 2014
If you didn’t get a chance to visit us, be sure to connect with us online at:
Adding a new member to our team
May 08, 2014
In the news: Home Healthcare Software Leader Igea Software Welcomes Rajesh Panda to Senior Leadership Team
Happy #NursesWeek!
May 08, 2014
Thank YOU for all the great work you do!!
Beginning July 7, Ordering and Referring Denial Edits Will Apply to Certifying Physicians for HHAs
May 02, 2014
Ordering and Referring Denial Edits Will Apply to Certifying Physicians for HHAs Beginning July 7
Palmetto GBA EDI Connectivity is Changing
April 10, 2014
If you connect to Palmetto GBA EDI for Medicare using dial-up connectivity, it is imperative that you give attention to the following information.
We're hiring in Miami!
February 24, 2014
We’re looking for professionals who will help us shape the future of home healthcare. Learn more at: http://igeasoftware.com/careers/
Palmetto GBA is currently closed due to inclement weather in the region
February 12, 2014
Palmetto GBA is currently closed due to inclement weather in the region. For claim status, eligibility, or requesting duplicate remits, the IVR is available at 1-855-696-0705 or access this information via www.Palmettogba.com/medicare. Visit www.Palmettogba.com for an expected re-opening time.
Do you use Windows XP SP3 or Office 2003?
January 07, 2014
Microsoft is discontinuing support for these products the second week of April! Learn how this could affect your business and what you can do to prepare!”
Holiday Pictures!
December 27, 2013
Vist us on Facebook & Google+ to see pictures from our staff holiday parties!
Happy Thanksgiving
November 27, 2013
In observance of the Thanksgiving Holiday, Igea Software will be closed on Thursday, November 28th & Friday, November 29th. We'll return to our normal support hours on Monday, December 2nd. Have a joyous holiday!
Success at NAHC!
November 19, 2013
Thank you to all who stopped by our booth at NAHC. Take a look at our photo album to view highlights!
Shutdown or not, we’re heading to Washington DC!
October 03, 2013
We hope to see you at booth 735 at the NAHC Annual Meeting!
Igea Blog - How to ensure a smooth transition for a patient from the hospital to home care
March 26, 2015
Share our tips with your caregivers! It is important for caregivers, patients and families to understand what to expect during the transition from hospital to home care in order to ensure patient safety and decrease the chance of readmissions. Most re-hospitalizations occur during the first few days after patient discharge, and most cases can be avoided with proper care.
Revised product from the Medicare Learning Network
March 02, 2015
For home health PPS claims received on or after April 1, 2015, Medicare will validate the submitted HIPPS code against the OASIS calculated HIPPS code present in QIES.
NAHC Announces the March on Washington Conference
February 23, 2015
NAHC is hosting the 2015 March on Washington Conference in Washington, DC from March 22 - 25, 2015.
Providers Mobilize Against Home Health Surety Bonds
February 17, 2015
Home Health Care News released an article explaining the proposed home health surety bonds. Leaders in the home health industry, such as the National Association for Home Care and Hospice, are expressing their opposition to the proposed surety bonds. They are asking providers to join them in voicing their opposition, since they believe it could hurt small home health agencies. The article can be read here.
CMS Extends Targeted Home Health Moratorium
February 04, 2015
CMS announces the extension of temporary moratoria on the enrollment of new ambulance suppliers and home health agencies (HHAs) in specific locations within designated metropolitan areas in Florida, Illinois, Michigan, Texas, Pennsylvania and New Jersey. The extension of the home health moratorium is targeted to prevent and combat fraud, waste and abuse. CMS's full article can be read below, and the Federal Register document can also be found at the bottom of this article.
February is National Senior Independence Month
January 29, 2015
February is National Senior Independence Month. Throughout the month of January, Igea has been posting #healthtips on our social media sites. We will continue doing this through the month of February to promote health and awareness for senior independence. Caregivers – share these tips with your patients. Seniors – take note of your favorite tips and work them into your daily routine. Follow us on Facebook, Twitter, Google+ and LinkedIn to receive these #healthtips for seniors.
Head of Medicare and Medicaid to Resign
January 19, 2015
The New York Times released an article this weekend announcing that Marilyn B. Tavenner, head of Medicare and Medicaid, will resign.
More on OASIS C1 and it's changes
December 12, 2014
OASIS-C1 and the changes the new assessment will bring will take effect on January 1, 2015. It is important to note the changes and modifications that will be made due to OASIS-C1. This announcement includes the changes that will come with the new OASIS C1, and how Igea Software’s new version will meet the needs of the new assessment
OASIS C1 is Coming Soon!
December 09, 2014
Effective January 1, 2015, OASIS assessment data will be submitted to CMS via the national OASIS Assessment Submission and Processing (ASAP) system. Home Health Agencies will no longer submit OASIS assessment data to CMS via their state databases. Due to this change, along with other changes to OASIS, Igea will be implementing a new version in December 2014 to prepare for these changes. Open this article to read the overview of OASIS C1...
HCAF submits comments on the proposed conditions of participation
November 26, 2014
HCAF submitted comments on the proposed conditions of participation today to the Centers of Medicare and Medicaid Services. While HCAF believes many of the guidelines in the proposed rule are a positive step with regards to patient safety and agency operational guidelines, there were many areas that HCAF felt it was imperative that changes are recommended for the good of our members and the Medicare home health industry.
OASIS (HHA) to QIES Assessment Submission and Processing (ASAP) System
November 24, 2014
An important announcement from CMS: Effective January 1, 2015, OASIS assessment data will be submitted to CMS via the national OASIS Assessment Submission and Processing (ASAP) system
CMS announces payment changes for Medicare home health agencies for 2015
November 05, 2014
The Centers for Medicare & Medicaid Services (CMS) announced changes to the Medicare home health prospective payment system (HH PPS) for calendar year 2015. In a recent article, CMS projects that Medicare payments to home health agencies in 2015 will be reduced by 0.30 percent, or $60 million.
VA Home Care Program Could Revolutionize Healthcare
October 29, 2014
A new article from Home Health Care News describes a program that will provide home care for veterans: A program from the U.S. Department of Veterans Affairs (VA) that not only provides in-home care to veterans but support for their caregivers as well could revolutionize healthcare, says a recent blog post from The Hill.
NAHC Establishes Ebola Task Force for Home Care Workers
October 24, 2014
The National Association for Home Care & Hospice (NAHC) announced the creation of an Ebola Task Force Wednesday, which aims to help home care agencies protect their workers from the spread of the Ebola virus.
Calif. Court: Caregivers Injured by Alzheimer’s Patients Cannot Sue
August 12, 2014
A new ruling from the California Supreme Court says home health workers hired to care for Alzheimer’s patients may not sue them or their families for injuries caused by those patients.
Medicare’s Home Health Cuts
August 06, 2014
Great visual on how Medicare’s Home Health Cuts Could Disproportionately Affect Women
Investing in home health care
July 21, 2014
Home health market poised for growth! Investing tips plus general industry information: http://igeasoftware.com/news/investing-home-health-care/
Pecos System Issue update
June 24, 2014
A CMS system integration error with the PECOS and claim processing has been identified. The information below is from Palmetto. According to CGS, a resolution to this issue is scheduled for implementation with the July 2014 system release. No provider action is required.
New Alternative Penalties for Home Health start July 1
June 03, 2014
Centers for Medicare and Medicaid Services has added a new chapter to the State Operations Manual, specifically devoted to sanctions when Medicare certified home health agencies are found out of compliance.
Adjustments will be made to Correct Home Health Claim Payments
May 02, 2014
Medicare contractors have identified two incorrect payment calculations affecting home health claims.
It is now official: ICD-10 code delayed
April 02, 2014
President Barack Obama has indeed signed the SGR patch legislation – which includes another delay of ICD-10 implementation, to Oct. 1, 2015.
Possible delay in the implementation of ICD-10
April 01, 2014
The U.S. Senate voted to pass the Protecting Access to Medicare Act of 2014, which both pushes back the compliance deadline for ICD-10 perseveres the pay rate for doctors treating Medicare patients. Before those officially take hold, however, the President has to sign the bill into law.
Palmetto GBA says no more snail mail for Remittance Advice Notices
March 26, 2014
Sign up today to use the Online Provider Services (OPS), which will save your office time and money.
Emergency preparedness overview
March 18, 2014
New York Times article give a holistic view behind the new rules regarding disaster plans
Delay in the HIPAA Eligibility Transaction System (HETS) Replacement of Common Working File (CWF)
March 05, 2014
The termination was originally scheduled for April 2014, but CMS is delaying the date. CMS will provide at least 90 days advanced notice of the new termination date.
The Home Health Care Market is Expected to Expand to $130 Billion by 2017
February 11, 2014
With the Affordable Care Act and other factors coming into play within the health care industry, the home health care market has been seeing a surge or growth in recent years, with even great expectations for the next several years.
CMS Enrollment Moratorium on new HHA's extended to many counties in Texas
February 04, 2014
The Centers for Medicare & Medicaid Services (CMS) has extended a temporary enrollment moratorium for Home Health Agencies (HHAs) that enroll in Medicare, Medicaid or CHIP in Dallas and Houston counties.
Service Specific prepay Probe Review for Select Home Health HIPPS Codes will be performed by Palmetto GBA
January 28, 2014
Palmetto GBA will be performing service-specific prepay probe reviews on claims billed for selected Home Health HIPPS codes.
CMS announced a Temporary Hold of Home Health LUPA Claims
January 21, 2014
Medicare contractors have identified an incorrect payment calculation affecting home health claims that would be paid low utilization payment adjustments (LUPAs). To prevent these claims from paying incorrectly, A correction date is now set for February 10.
Coming soon: CMS could require emergency preparedness plans from home health agency.
January 14, 2014
While there is currently no rule in place, CMS could require home health agencies emergency plans which would include risk assessment and planning, policies and procedures, communication, and training and testing.
The number of ACO's is on the rise.
January 02, 2014
Recently, health care providers formed 123 new Accountable Care Organizations (ACOs) in Medicare, providing approximately 1.5 million more Medicare beneficiaries with access to coordinated care across the United States.
Medicare Finalizes Home Health Payments for 2014
November 25, 2013
The Centers for Medicare & Medicaid Services (CMS) today issued the final calendar year (CY) 2014 home health care payment rule. The final policies in this rule better align Medicare payments with home health agencies’ costs providing care, while lowering costs to taxpayers and the 3.5 million Medicare beneficiaries who receive home health services nationwide
CMS Delays Implementation of HIPPS Codes on Medicare Advantage Claims
November 19, 2013
The Centers for Medicare & Medicaid Services (CMS) has announced July 1, 2014 as the new start date for edits to reject Medicare Advantage (MA) plan claims that fail to provide a health insurance prospective payment system (HIPPS) code for home health services.
Electronic Visit Verification through GPS or Telephony