Certificate UpdateJune 28, 2021Due to a certificate update, users may receive a security message on their computer upon first use. Please open this message for further details and instructions. |
Christmas and Holiday hours December 23, 2020In observance of the upcoming holidays, the Careficient / Igea offices will be closed on the following dates:
· Thursday, December 24, 2020
· Friday, December 25, 2020
· Friday, January 1, 2021
We wish you a safe and enjoyable holiday season!
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Labor Day 2020September 03, 2020In observation of Labor Day, the Igea office will be closed on Monday, September 7th. We will resume regular business hours the following day. We wish you an enjoyable Labor Day holiday. |
OASIS ImportJune 16, 2020We are aware of an issue in which data is not currently importing from the OASIS to the Plan of Care. A solution has been identified and will be applied at 5:00pm EST. Please save your work prior to this time as IPOC users will be briefly kicked out of the system. |
Server Maintenance 6/5/20June 02, 2020Our team will be performing scheduled maintenance on some of our servers on Friday, June 5, 2020 11:00pm – 12:00am EST.
This will result in intermittent downtime during the maintenance period. Please save any items you are working on prior to this time as you may be logged out of the system briefly.
Should you have any questions, comments, or concerns, please do not hesitate to contact the Support Team via phone 844-730-6528 (Please press ‘2’ to speak with the Igea Support team) or use the ticketing system by logging into Zendesk.
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Certificate UpdateMay 20, 2020Due to a certificate update, users may receive a security message on their computer upon first use. Please open this message for further details and instructions. |
Memorial DayMay 19, 2020In observance of Memorial Day, the Igea office will be closed on Monday, May 25, 2020. We will resume regular business hours the following day.
We wish you a safe and enjoyable holiday.
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Holiday Hours - April 10, 2020April 03, 2020In observance of Good Friday, the Igea office will be closed on Friday, April 10, 2020. We will resume regular business hours the following Monday.
We wish you a safe and enjoyable holiday.
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Connectivity ErrorApril 01, 2020We are aware of an issue in which users receive a "connectivity error" message in several areas of the application. We are working diligently to resolve this as quickly as possible. |
IgeaHHC March 30, 2020We are aware of an issue in which the IgeaHHC app will not load. We are working diligently to resolve this as quickly as possible and apologize for any inconvenience this may cause.
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COVID-19 TipsMarch 16, 2020Igea recommends adding a task for 'Hand Washing' which can be done by adding a question to any control (i.e. 'Week Time Summary’) to ensure this extra precaution is taken and documented against in the HHA task sheets.
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SPAM Alert: Kathy RiveraMarch 11, 2020You may have received an email from Kathy Rivera with “Complia Health” in the subject line. Please delete this message and do not follow any links within the email body. We apologize for the inconvenience. |
IMPORTANT - Igea and IPOC systems are temporarily downMarch 04, 2020Dear Igea Valued Customers,
We are currently aware of the systems down that is currently happening. Our development team is aware of the issue and working on resolving ASAP.
Once we have a resolution you will be advised.
We do apologize for this inconvenience.
Igea |
Maintenance Tasks planned for Sunday 22nd 2019December 20, 2019This next Sunday 22nd 2019, we will performing maintenance tasks in our servers in the following time range:
• 4PM to 4AM (Monday) EST
• 3PM to 3AM (Monday) CST
• 1PM to 1AM (Monday) PST
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Maintenance: Customer Support Closed Early 12/19/17December 18, 2017Dear Valued Customers,
Igea customer support will be closed for maintenance tomorrow from 4:30PM EST and will resume work the following business day Wednesday 20th December 2017 at our regular business hours from 9AM – 8PM EST.
We do apologize for any inconvenience.
Thank You
Igea
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Christmas: Customer Support Closed For Christmas HolidayDecember 18, 2017Dear Valued Customers,
Igea customer support will be closed for the Christmas Holiday on Monday 25th December 2017 and Tuesday 26th December 2017. We will resume work the following business day Wednesday 27th December, 2017 at our regular business hours from 9Am – 8PM EST.
Happy Holidays
Igea |
Labor Day - Support Office closedAugust 28, 2016In observance of Labor Day, the Igea office will be closed on Monday, September 5, 2016. We will resume regular business hours the following day.
We wish you a safe and enjoyable holiday. |
Holiday ClosingsDecember 01, 2015In observance of Christmas and New Year’s Day, the Igea support office will be closed on 12/24, 12/25, 12/31 and 1/1. We wish you and yours the very best this holiday season! |
We’re MovingDecember 01, 2015On 12/11, our Doral office staff will be relocating to our Boca Raton office. Please expect some delays in service on 12/14. We apologize in advance for any inconvenience this may cause you. |
New Procura NewsletterDecember 01, 2015The Igea monthly e-newsletter is now part of the Procura e-newsletter. Same great news, just a different format. |
Veteran's Day - Support office closedNovember 11, 2015In observance of Veteran’s Day, the Igea support office will be closed. We will resume business on Thursday, November 12 at 9am EST. |
Thanksgiving Day - Support Office ClosedNovember 10, 2015In observance of Thanksgiving, the Igea support office will be closed. We will resume business on Monday, November 30 at 9am EST. We hope you have a wonderful Thanksgiving! |
New Newsletter Coming SoonNovember 05, 2015In November, you will receive a new monthly newsletter. We will share a news platform with our parent company Procura and sister brand ContinuLink. This expansion will give our customers and prospects more information and newsworthy stories to share with the home health industry. Be on the lookout! |
NAHC Annual Meeting & ConferenceNovember 05, 2015Recently, Igea Software representatives Bryan Nieves and Eileen Casellas attended the NAHC Annual Meeting & Conference in Nashville, TN. A great networking opportunity and increased exposure of the Igea brand to national market. |
HCAF Annual ConferenceAugust 25, 2015Recently, Igea Software representatives Bryan Nieves and Eileen Casellas attended the HCAF conference in Orlando, Florida. This 2 day home care conference was a great networking opportunity and increased exposure of the Igea brand to the Florida market. We were excited to chat with attendees and discuss the transition to ICD-10 and how Igea can prepare agencies for the change. |
Igea at CAHSAH 2015April 17, 2015Will you be attending the California Association for Health Services at Home’s (CAHSAH) 2015 Annual Conference in Palm Springs? Visit us at Booth #206! |
Igea Blog - How to ensure a smooth transition for a patient from the hospital to home careMarch 26, 2015Share our tips with your caregivers!
It is important for caregivers, patients and families to understand what to expect during the transition from hospital to home care in order to ensure patient safety and decrease the chance of readmissions. Most re-hospitalizations occur during the first few days after patient discharge, and most cases can be avoided with proper care. |
Procura Acquires Igea Home Health Care Software Solution March 13, 2015Procura, one of the largest global providers of cloud and site-based software solutions focused on post-acute patient care, has acquired Indura Software, Inc., the developer and owner of the popular Igea home health care software solution. |
CBSA error noted on billing submissions with PalmettoMarch 05, 2015Please check the status of any claims/RAPs submitted to Palmetto within the last 2 weeks. Some Florida and Texas agencies have noticed issues in their submissions. All agencies, regardless of state, should check their submission to make sure there were no errors, since it is not thought to be a location-specific issue. |
Alzheimer’s and Dementia Staff Education WeekFebruary 18, 2015This week is Alzheimer’s and Dementia Staff Education Week. Please visit http://www.nccdp.org/ to learn more! |
Broward County Cold Weather EmergencyFebruary 13, 2015The National Weather Service forecasts low temperatures, including wind chill, in the mid 40’s in Broward metro areas overnight on Friday night, February 13, 2015, and Saturday night, February 14, 2015. Therefore, Broward County has declared a multi-night Cold Weather Emergency |
Happy President's Day!February 13, 2015Happy President's Day! Have a wonderful and relaxing holiday weekend. - From all of us at Igea Software. Please be aware that the Igea offices will be closed on Monday, February 16th, in observance of the President’s Day holiday. |
Igea launches new video!February 10, 2015Igea just launched our new video. Watch it on our website or Youtube channel.
Don’t forget to share it with friends and colleagues. You could earn $1,000 with our new referral program! Read this announcement to learn more... |
Open door forum for CMS' new 5 star rating systemFebruary 02, 2015The Centers for Medicare and Medicaid Services announced that a new 5 star rating system will be implemented in 2015. CMS will be discussing the proposed new home health rating system during an open forum on February 5th, 2015. |
2015 Home healthcare conferencesJanuary 14, 2015There are many exciting homecare conferences this year! We hope to see you there! CAHSAH HCAF NAHC http://igeasoftware.com/overview/news-events/ |
Wishing everyone a safe and happy New Year!December 31, 2014Just a reminder that the Igea offices will be closed on Thursday, January 1st in observance of the New Year’s holiday. We will be reopen on Friday, January 2nd.
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Wishing everyone a safe and joyous holiday season!December 23, 2014The Igea offices will be closed on Thursday, December 25th in observance of the Christmas holiday. |
New video added regarding the OASIS C1 changesDecember 17, 2014We just uploaded an Igea video regarding OASIS C1! It explains the changes from OASIS C to OASIS C1, the transitional period to the federally run oasis submission portal, steps to sign up for a QIES User ID, major changes on OASIS C1/ICD9 version, and changes on iPOC forms and services. |
Igea Announces a New Referral ProgramDecember 15, 2014Igea Software is launching a new referral program this week for customers. A $1,000 referral reward will be awarded to any current customer who refers a new agency to Igea. The new agency must be a first time subscriber and become an Igea customer within 90 days of the referral. Please call us for more details 866-848-4833. |
Happy Thanksgiving!November 26, 2014Just a reminder that the Igea offices will be closed on Thursday, November 27th and Friday, November 28th in observance of the Thanksgiving holiday. We will reopen on Monday, December 1st. |
National Home Care Aide Week!November 10, 2014This week is National Home Care Aide Week! |
Veteran's DayNovember 10, 2014The offices for Igea Software will be closed on Tuesday, November 11, 2014 for Veteran’s Day. |
Igea Software Introduces iVerify!October 30, 2014Igea Software continues to make it easier to provide quality care. The all-new iVerify® allows clinicians the option to use Electronic Visit Verification (EVV) through either Telephony or GPS. |
Igea Software Electronic BillingOctober 23, 2014Do you need help with electronic billing? Here are a few tips! |
Visit us at the Igea booth at NAHC 2014 in Phoenix, AZ!September 02, 2014We are happy to announce that we will be participating in the 2014 National Association for Home Care & Hospice Annual Meeting & Exposition in Phoenix, Arizona, October 19-22. Please stop by our booth, #531 |
Labor Day Office ClosureAugust 29, 2014In observance of the Labor Day Holiday, Igea Software will be closed on Monday, September 1st. We'll return to our normal support hours on Tuesday, September 2nd. Have a wonderful weekend! |
We're hiring! Marketing Coordinator in the Bay AreaJune 03, 2014The Marketing Coordinator is responsible for supporting demand generation via offline and online marketing channels. You will work closely with Account Executives and Marketing Manager on a daily basis to coordinate and assist with executing marketing and lead generation strategies. |
Showcasing Home Health Software from Igea at CAHSAH!May 27, 2014If you didn’t get a chance to visit us, be sure to connect with us online at: |
Memorial Day: Office is closedMay 23, 2014In observance of Memorial day, Igea Software will be closed on May 26th, 2014 |
Adding a new member to our teamMay 08, 2014In the news: Home Healthcare Software Leader Igea Software Welcomes Rajesh Panda to Senior Leadership Team |
Happy #NursesWeek!May 08, 2014Thank YOU for all the great work you do!! |
Palmetto GBA EDI Connectivity is ChangingApril 10, 2014If you connect to Palmetto GBA EDI for Medicare using dial-up connectivity, it is imperative that you give attention to the following information. |
See you in Palm Springs, at the CAHSAH Annual Conference!March 26, 2014Be sure to swing by booth #307 and enter our raffle. You'll also be able to meet with Eileen and Luciano and share how much you love using Igea Software! |
We're hiring in Miami!February 24, 2014We’re looking for professionals who will help us shape the future of home healthcare. Learn more at: http://igeasoftware.com/careers/ |
Palmetto GBA is currently closed due to inclement weather in the regionFebruary 12, 2014Palmetto GBA is currently closed due to inclement weather in the region. For claim status, eligibility, or requesting duplicate remits, the IVR is available at 1-855-696-0705 or access this information via www.Palmettogba.com/medicare. Visit www.Palmettogba.com for an expected re-opening time. |
Do you use Windows XP SP3 or Office 2003?January 07, 2014Microsoft is discontinuing support for these products the second week of April! Learn how this could affect your business and what you can do to prepare!” |
Customer Support during the New Year HolidayDecember 31, 2013In observance of the New Year holiday, Igea Software will be closed on Wednesday, January 1st. We will return to our normal support hours on Thursday, January 2nd. |
Holiday Pictures!December 27, 2013Vist us on Facebook & Google+ to see pictures from our staff holiday parties! |
Holiday Customer Support HoursDecember 24, 2013In observance of the Christmas holiday, Igea Software will be closed on Wednesday, December 25th. We will return to our normal support hours on Thursday, December 26th. |
Success at NAHC!November 19, 2013Thank you to all who stopped by our booth at NAHC. Take a look at our photo album to view highlights! |
Shutdown or not, we’re heading to Washington DC!October 03, 2013We hope to see you at booth 735 at the NAHC Annual Meeting! |
We’re heading to Orlando, are you? July 17, 2013If you plan to attend the HCAF conference next week, be sure to visit us at booth “C” to be entered to win an iPad mini! |
Igea - This week's new featuresJune 06, 2013This week's new Igea version 5.1.33.8 introduces several features for Igea and iPOC. |
Igea - This week's new featuresMay 23, 2013This week's new Igea version 5.1.32.5 introduces several features for Igea and iPOC. |
Igea - This week´s new featuresMay 09, 2013Check out the new features introduced in this week´s new Igea version 5.1.31.9 |
Igea - This week´s new featuresApril 05, 2013Check out the new features introduced in this week´s new Igea version 5.1.30.6. |
New features in this week new versionMarch 28, 2013This week new Igea version 5.1.26.6 introduces several useful features. The most outstanding of them is that now the "Pre-Billing" report offers hyperlinks to the sections in which the missing or incorrect data for billing must be corrected. |